RESPONSIBILITIES

• Maintain all the MIS related to donor acquisition by Face to Face / Tele-Facing Teams. 
• Coordinate with Bengaluru Donor Servicing team on daily basis regarding acquisition and realization of monthly donation forms and Single donation forms.
• Verification of Donor Forms acquired by teams on daily basis.
• Share daily donor details with Bengaluru Donor servicing team on daily basis.
• Assist the donors with online donations.
• Keep all the tracks of hard copy donation forms.
• Provide day to day support to Manager- Resource Mobilization, Officer- Donor Servicing and Business Analyst as and when required.
• Maintain & manage inventory of fundraising collaterals.
• Ensure timely opening/ closing of regional office.
• Coordinate with central procurement team for any procurement.
• Coordination with all other departments as and when require for FR activities.
• Maintain attendance of FR staff.
• Prepare and maintain electronic and hard copy records related to donors and funds.
• Serve as the primary staff for managing the transactional elements and handling general fund related enquiries via email or the Donor Services line in a timely manner.
• Support the Donor Services team in addressing specific questions and needs of donors or advisors associated with the funds.
• Maintain and manage clear and accurate donor services operation documents.
• Make thank you calls to all the donors.
• Send tax certificates to all the donors and keep a track
• Record and manage report and data output.
• Upload and download reports into the DMS for financial debit thrice a month.
• Assist with report creation and generating reports for development and donor services.
• Maintain and update database, inclusive of data management and record keeping with regard to all donors.
• Provide general administrative support to other team members as requested.
• Any other responsibilities as may be assigned by the line manager.

• Graduate in Commerce or related discipline with minimum three years of relevant experience.
• Experience in NGO sector would be an added advantage.
• Excellent presentation, public speaking and interpersonal skills.
• Strong communication skills (both verbal and written), ability to communicate in local language will be advantageous.
• Strong computer skills, with excellence in using Microsoft Office suite applications.
• Organised, team player, self-starter and results-oriented individual.
• Be gender sensitive with strong conviction and skills for the empowerment of excluded and disadvantaged children.