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Job Details: Executive, Donor Servicing

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Executive, Donor Servicing
Full Time (Fixed Term)
Mumbai, Maharashtra, India
Fundraising & Engagement (F&E)
Country Management
Description: cid:image003.jpg@01CDA223.CECABA80
Job Description
Job Title:                                  Executive -Donor Servicing
Division/ Department:             Individual Fundraising
Location:                                      Mumbai
Reports to:                                  Manager, Individual Resource Mobilization
Matrix Reporting:-                     Officer- Business Analyst & Donor Services

ChildFund is a child development organization representing the voice of deprived, excluded and vulnerable children in India regardless of their race, creed and gender, since 1951. We annually reach out to over 3 million children, youth, and their families, from 3200 communities in 85 districts across 15 states in India, through our long and short-term programs and partnerships.
Assistant, Fundraising & Donor Servicing will be responsible for carrying out fundraising backend work which includes data entry, Thank You Call and Donor Servicing at Mumbai office. S/ he will be the point of contact for Mumbai region. In line with ChildFund India’s strategic plans and policy guidelines, S/he will work under the leadership of the Manager Individual Resource Mobilization.


  • Maintain all the MIS related to donor acquisition by Face to Face / Tele-Facing Teams. 
  • Coordinate with Bengaluru Donor Servicing team on daily basis regarding acquisition and realization of monthly donation forms and Single donation forms.
  • Verification of Donor Forms acquired by teams on daily basis.
  • Share daily donor details with Bengaluru Donor servicing team on daily basis.
  • Assist the donors with online donations.
  • Keep all the tracks of hard copy donation forms.
  • Provide day to day support to Manager- Resource Mobilization, Officer- Donor Servicing and Business Analyst as and when required.
  • Maintain & manage inventory of fundraising collaterals.
  • Ensure timely opening/ closing of regional office.
  • Coordinate with central procurement team for any procurement.
  • Coordination with all other departments as and when require for FR activities.
  • Maintain attendance of FR staff.
  • Prepare and maintain electronic and hard copy records related to donors and funds.
  • Serve as the primary staff for managing the transactional elements and handling general fund related enquiries via email or the Donor Services line in a timely manner.
  • Support the Donor Services team in addressing specific questions and needs of donors or advisors associated with the funds.
  • Maintain and manage clear and accurate donor services operation documents.
  • Make thank you calls to all the donors.
  • Send tax certificates to all the donors and keep a track
  • Record and manage report and data output.
  • Upload and download reports into the DMS for financial debit thrice a month.
  • Assist with report creation and generating reports for development and donor services.
  • Maintain and update database, inclusive of data management and record keeping with regard to all donors.
  • Provide general administrative support to other team members as requested.
  • Any other responsibilities as may be assigned by the line manager.
  • Graduate in Commerce or related discipline with minimum three years of relevant experience.
  • Experience in NGO sector would be an added advantage.
  • Excellent presentation, public speaking and interpersonal skills.
  • Strong communication skills (both verbal and written), ability to communicate in local language will be advantageous.
  • Strong computer skills, with excellence in using Microsoft Office suite applications.
  • Organised, team player, self-starter and results-oriented individual.
  • Be gender sensitive with strong conviction and skills for the empowerment of excluded and disadvantaged children.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CTC for the position:
Rs 3,64,170 Approx.  (To be decided based on the salary history of the candidate).    

Application Last Date: 25th January 2021

 Note: Only shortlisted applicants will be contacted.   
ChildFund is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and to conducting its programs and operations in a manner that is safe for children. 
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